We hope you are doing well and staying safe during this difficult time.

We are here to help in any way we can.

While the situation is highly dynamic, we want to update you about our current policies to avoid disruptions in our service and keep everyone safe in the development of this pandemic.

Safety

  • During the Home Visit, our Vets will wear protective sterilized equipment.

 

  • A protective mask will also be provided to our clients and full sanitation of our equipment is carried out before, during and after the Home Visit.

 

Click on the image for Government recommendations

Video Consult

A Video Consult is carried out just like any regular consultation:

One of our qualified and experienced Vets will be able to provide non-urgent medical advice, address all your concerns and questions regarding your pet’s general health and provide ongoing support of chronic and other conditions, prioritising everyone's safety.

 

How does it work?

Simply book an appointment either via phone (07469877179) or email (info@ctvets.co.uk) for a time that best suits your needs and you are all set.

What equipment do I need?

You don't need to buy or download anything: all our Video Consults are done via Skype, FaceTime or Whatsapp so any device with a camera and a microphone (laptop, smartphone, tablet, ...).

How long will the Consult be?

You will be initially allocated a 15 minutes time slot. However, if we are unable to deliver the advice you need within that time, we can extend the appointment as necessary

Can a Vet prescrive medications through a Video Consult?

Yes. CTvets is a registered practice, so all our qualified Vets are able to prescribe medication, if needed.

This will be shipped to you through First Class Tracked Delivery (if you are in mainland UK) and you will recieve it the next working day.

What if my pet needs further assistance?

If you are based in London you will be able to book a further appointment with us and one of our Vets will visit you.

Otherwise, we will be able to refer you to a practice near you.

When can I use a Video Consult?

Once you contact us, our Vets and Receptionist will let you know what is more appropriate for your pet's condition.

How much is a video Consult?

A 15 mintue Video Consult is going to cost you £20.00 + VAT.

How do I pay for my Video Consult?

You can pay over the phone via Credit or Debit card or through PayPal.

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